Unity Bank Plc’s Managing Director/CEO, Tomi Somefun, has praised the lender’s frontline staff for embodying the bank’s Customer Service Charter, fostering a culture of responsiveness and exceptional partnership.
In a message commemorating Customer Service Week 2024, Somefun thanked staff in customer service roles and expressed appreciation to clients for their trust and loyalty.
“This year’s theme, ‘Above and Beyond,’ aligns with our mission to put customers at the center of our business,” she said.
Somefun highlighted the bank’s ongoing investments in innovation and system revamps to enhance customer experiences. “We’re committed to improving digital platforms and personalized services,” she added.
Acknowledging frontline staff’s crucial role in building lasting customer relationships, Somefun praised their dedication, resilience, and professionalism.
“Unity Bank Customer Service embodies the ‘Above and Beyond’ theme, ensuring every interaction is handled with care and excellence,” she said.
Chief Customer Service Officer Elfrida Igebu noted that the celebration strengthened the team’s capabilities and reinforced unity. “Throughout the week, we saw firsthand what it means to go the extra mile,” she said.
From October 7-11, Unity Bank celebrated customers and exceptional staff across its 200+ branches, rewarding outstanding performers.
The bank has prioritized customer-centricity through digital strategy, introducing innovative products such as its multilingual USSD banking service and mobile banking solution UniFi.
These electronic channels are constantly updated to provide top-notch banking experiences.
Unity Bank’s customer-centric initiatives include enhancing digital platforms, providing personalized services, and improving access to banking services.
During Customer Service Week 2024, Unity Bank engaged in staff appreciation, customer rewards, team-building activities, and reflection on its customer-centric mission.
Unity Bank remains committed to exceeding customer expectations, fostering lasting connections, and demonstrating its dedication to exceptional service.
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