The Nigerian Maritime Administration and Safety Agency (NIMASA) has officially commenced its 2025 Customer Service Week celebrations with the theme “Mission: Possible”.
The agency is leveraging this annual celebration to reaffirm its commitment to delivering exceptional service and transforming customer challenges into opportunities.
NIMASA Director General, Dr. Dayo Mobereola, emphasized that effective service delivery is central to the agency’s mandate. “Excellence in service delivery defines who we are and what we represent,” he stated.
Mobereola highlighted the importance of teamwork, accountability, and continuous improvement in driving institutional growth and public confidence.
The 2025 Customer Service Week was marked across NIMASA offices nationwide with recognition programs, engagement activities, and customer feedback sessions. These activities aimed to promote a culture of responsiveness and efficiency in public service delivery.
The Head of NIMASA’s SERVICOM Unit, Hajiya Rakiyyah Lammai, commended the Director General for his support in strengthening customer service structures within the agency.
She noted that the theme “Mission: Possible” aptly reflects the dedication and resilience of NIMASA’s staff in upholding service quality.
As NIMASA continues to promote safety, security, and sustainability within Nigeria’s maritime domain, the 2025 Customer Service Week reinforces the agency’s commitment to service excellence as the cornerstone of effective public service.
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