Green Africa, a Lagos-based value airline, has introduced an innovative gChat bot designed to provide customers with seamless self-service options and direct access to dedicated gCare specialists for personalized assistance.
The chatbot, a first for a Nigerian airline, aligns with Green Africa’s commitment to leveraging technology to improve customer experience and provide efficient, round-the-clock support.
The gChat bot is now live and accessible 24/7 on Green Africa’s website, (greenafrica.com)
According to Chioma Nwafor, Manager of Customer Care and Quality Assurance at Green Africa, “The introduction of gChat is a testament to our commitment to providing exceptional service and ensuring customer satisfaction”.
Green Africa currently operates from its hubs at Lagos and Abuja airports, offering flights to key destinations across Nigeria.
The launch of gChat is part of the airline’s ongoing efforts to enhance its service offerings and deliver a superior travel experience to its customers.
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