The Acting Permanent Secretary, Ministry of Police Affairs, Yusuf Abubakar Argungu, has charged staff to go above and beyond in meeting customer needs and expectations.
This call to action was made during the Year 2024 Servicom Customer Service Week held at the Office of the Secretary to the Government of the Federation Conference at Federal Secretariat, Abuja.
Argungu emphasized the need for synergy, collaboration, and collective efforts within the government to enhance service delivery.
He noted that stakeholders seek improvement in the standard of living in agreement with the Renewed Hope Agenda of the present administration.
The Acting Permanent Secretary highlighted the significance of the Annual Customer Service Week, which is recognized globally to emphasize the importance of customer interests in service provision.
He stressed that it is essential to appreciate stakeholders, partners, service providers, and clients for their loyalty and commitment to the service.
Argungu also commended the efforts of the National Coordinator/CEO of SERVICOM and the Department of Reform Coordination & Service Improvement of the Ministry for reinforcing the importance of efficient service delivery to Nigerians.
In his welcome address, the Director Reform Coordination and Service Improvement department, Dr. Fabian Ogbu, stated that the celebration is a critical step for reflection and the need to sustain citizen-focused service delivery in line with best practices.
The National SERVICOM Team leader, Lucy Zach-Ukoh, appreciated the staff of the Ministry for their dedication and commitment to efficient service delivery to stakeholders despite the economic conditions of the country.
She noted that the theme for Customer Service Week this year is “Above & Beyond,” which denotes the idea that delivering exceptional customer service goes beyond the basics of addressing customer needs.
The event was attended by various stakeholders, including staff of the Ministry, SERVICOM team members, and other dignitaries.
The celebration aimed to recognize and reward employees for their dedication to providing exceptional service, while also reminding customers of the Ministry’s commitment to delivering efficient service delivery.
The Acting Permanent Secretary’s call to action emphasizes the importance of exceeding customer expectations in the delivery of public services.
The Ministry’s commitment to efficient service delivery is seen as a step in the right direction towards achieving the Renewed Hope Agenda of the present administration.
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