The Nigerian Communications Commission (NCC) is dedicated to upholding consumer rights as they play a crucial role in the industry’s success.
Clem Omofe, Deputy Director of the Consumers Affairs Bureau, emphasized this commitment during a forum held to mark World Consumers Rights Day 2024 in Abuja.
He highlighted the vital importance of consumers in driving the telecommunications sector forward.
Omofe stated, “At NCC, Telecom consumers are treated like royalty because they are the driving force behind our operations.
“The Commission acknowledges the significant role consumers play in the telecommunications ecosystem and will continue to introduce consumer-focused initiatives to protect their rights.”
He stressed the importance of Consumer Education as a key tool in promoting consumer rights and assured that the Commission will engage with consumers through various outreach programs such as Telecom Consumer Parliament…
Telecom Consumer Conversations, Market Conversation, Village Square Dialogue, Campus Conversation, NYSC Camp Sensitization, and Town Hall on Radio.
Omofe mentioned that the NCC has published the Telecom Consumer Handbook, which has been transcribed into Braille for visually impaired individuals.
Additionally, the Commission is in the final stages of implementing an Automated Consumer Complaints Management system to enhance complaint resolution with service providers.
Consumers will remain a top priority for the Commission as they are essential to the telecommunications industry’s existence.
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