The Director General of the Securities and Exchange Commission (SEC), Dr. Emomotimi Agama, has reaffirmed the Commission’s commitment to leveraging technology to strengthen investor confidence and transform Nigeria’s capital market.
Speaking at the 2025 Customer Service Week celebration, Dr. Agama highlighted the importance of digital innovation in enhancing transparency, efficiency, and accessibility across all market operations.
He noted that recent advancements, such as the digitization of SEC processes and deployment of new online service portals, are designed to simplify regulatory interactions and make the market more user-friendly.
“The digitisation of our processes, the launch of new portals, and our enhanced engagement on social media are all steps in the right direction,” Dr. Agama said.
“They are designed to make our market more accessible, transparent, and user-friendly.”
While emphasising the transformative power of technology, Dr. Agama stressed that human engagement remains central to building trust. “Technology is only an enabler,” he said.
“The heart of excellent service is the human connection—the ability to listen, understand, and provide solutions that make every stakeholder feel valued.”
Dr. Agama pledged that the Commission would continue to invest in digital infrastructure, continuous staff training, and tools that empower frontline officers to deliver superior service to investors.
He described customer-facing staff as the “true heroes” of the capital market, whose work directly shapes investor perception and confidence in the system.
The SEC DG emphasized that the Commission’s vision is to build a deep, vibrant, and technology-driven capital market powered by efficient service delivery and sustained trust.
“Let every day be Customer Service Day at the Nigerian SEC and across our capital market,” he said. “Let us continue to build this market of the future, not with grand pronouncements alone, but with one successful interaction, one resolved complaint, and one satisfied stakeholder at a time.”
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