The Association of Corporate Affairs Managers of Banks (ACAMB) has announced its third National Stakeholders’ Conference with the theme: Building Bridges: Collaborative Solutions for a Trusted Banking and Financial Services Experience.
The conference, which will delve into end-to-end customer service issues in Banks and other financial institutions, is set to take place on Thursday, May 30th, 2024, at the prestigious Bankers House, CIBN, Adeola Hopewell Street, Victoria Island, Lagos. The aim of the conference is to facilitate meaningful dialogue and collaboration within the financial sector.
As the umbrella body for all Corporate and Marketing Communication Professionals working in Deposit Money Banks (DMBs) across Nigeria, ACAMB is committed to advancing the interests of its members, the banking community, and financial services customers, as well as the Nigerian public at large.
The 2024 ACMB Stakeholder’s Conference seeks to go beyond competition by promoting a collaborative approach to addressing industry challenges and improving the overall customer experience in banking and financial services in the country.
Wale Abioye, a Consumer Solutions Strategist and Advisor at KPMG, will serve as the keynote and Guest Speaker at the conference. The event will also feature expert panels and discussions with esteemed industry leaders such as Oguche Agudah, CEO & Executive Secretary of the Pensions Operators (PenOp) of Nigeria, and Stephen Alangbo, Managing Director/CEO of Cornerstone Insurance.
Other panelists include Virgine Nowak, Chief Customer Experience Officer of Access Bank, and Lande Atere, Chief Customer Experience Officer of First Bank, who will share insights on building a trusted and seamless banking experience through collaboration. Sola Salako-Ajulo, a prominent consumer advocate and Federal Commissioner representing the Southwest region on Competition and Consumer Protection Tribunal (CCPT) in Abuja, will also be on the panel to represent the interests of Bank and financial services Customers.
The Special Guest of Honour expected at the conference is Hon. Justice B.B. Kanyip, Ph.D., President of the Industrial Court of Nigeria, Abuja.
ACAMB President, Rasheed Bolarinwa, highlights the significance of this conference in the current financial landscape, stating, “Our goal is to create an environment where stakeholders can come together to share knowledge, address common challenges, and work towards a unified vision of trust and excellence in banking services. By building bridges and fostering collaboration, we believe we can significantly enhance the customer experience and drive growth in the sector.”
Participants will have the opportunity to explore cutting-edge solutions and strategies designed to tackle current and future challenges in the financial sector. They will also have the chance to connect with peers, industry stakeholders, and key decision-makers, fostering relationships that can lead to meaningful collaborations and partnerships.
The annual ACAMB stakeholders’ conference is open to members of the banking and financial services industry, corporate and marketing communication experts, regulators and policymakers, technology and service providers in the financial sector, industry analysts, and the media.
The ACAMB National Stakeholders’ Conference represents a pivotal moment for Nigeria’s banking industry to come together, exchange ideas, and chart a course for a more collaborative and trusted financial future.
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