The Nigerian Communications Commission (NCC) recently held a virtual stakeholder engagement forum to discuss the pressing issue of unclaimed recharges in the telecommunications industry.
According to Dr. Aminu Maida, Executive Vice Chairman/CEO of NCC, “the importance of collective effort in addressing emerging challenges that may compromise consumer rights” cannot be overstated.
Dr. Maida noted that the NCC’s Quality-of-Service Business Rules 2024 state that prepaid lines without a Revenue Generating Event for six months must be deactivated, and if inactivity persists for another six months, the line may be recycled.
Subscribers can reclaim unused credit within one year, provided they demonstrate ownership. This rule highlights the need for a clear framework to handle unclaimed recharges.
The debate centers on whether operators should refund unused airtime or apply the principle of “use it or lose it”, Dr. Maida explained.
The NCC aims to establish a framework that balances consumer protection with industry efficiency and competitiveness.
To achieve this, the Commission is committed to fostering a fair, transparent, and consumer-centric telecommunications landscape.
By encouraging open and constructive engagement, Dr. Maida emphasized that the NCC aims to shape a framework balancing the interests of all stakeholders.
The telecommunications industry has long been a pillar of economic growth, financial inclusion, and digital transformation in Nigeria.
With millions of Nigerians relying on mobile services, prepaid plans have provided flexibility and affordability.
However, emerging challenges require a collective effort to address issues like unclaimed recharges, Dr. Maida noted.
The NCC’s commitment to consumer protection, industry efficiency, and regulatory clarity will ultimately contribute to the growth and development of Nigeria’s telecommunications industry.
The forum aims to strengthen consumer trust and regulatory clarity, ensuring a sustainable and competitive industry.
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