FirstBank is set to introduce tailored financial services for blind, partially sighted, and physically challenged customers across its operations.
A release by the bank says this initiative is part of the FirstBank’s commitment to promoting financial inclusion and diversity.
The bank’s Chief Risk Officer and Chairman of the Sustainability Committee, Patrick Akhidenor, emphasized the importance of accessible financial services, stating, “Everyone deserves access to financial services whether physically or digitally.
“We recognize this, and we are providing financial services that are both accessible and affordable to visually impaired and physically challenged customers at all our touchpoints.”
According to the release, the bank will implement various measures to ensure accessibility, including making transaction documents available in braille, audio, large print, and digital formats.
“ATMs will be upgraded with high-contrast screens and voice-prompt commands, while cards issued will feature tactile motifs and braille inscriptions for easy recognition.
“Existing soft PINs and tokens will be enhanced to boost secure access to banking channels.
“Product brochures will also be made available in braille and audio formats to support customer understanding and engagement.” The release read.
The FirstBank’s initiative aligns with the Central Bank of Nigeria’s financial inclusion strategy and the United Nations Convention on the Rights of Persons with Disabilities, advocating equal access to financial services.
By embedding accessibility into its core operations, the bank is setting a new standard for ethical, inclusive, and impactful banking.
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