The Federal government of Nigeria has Asked Airline operators in the country to recompense the full cost of travel tickets to passengers after a two-hour delay.
Minister of Aviation, Hadi Sirika, who said this on Thursday at the weekly State House Briefing in Aso Villa, Abuja advised passengers to always demand their rights whenever the airlines infringe them.
“On domestic flights, delay beyond one hour, carrier should provide refreshment, and one telephone call, or one SMS, or one e-mail. They should send you an SMS or email or call you to say, ‘I am sorry, I am delaying for one hour’. He said.
“Delay for two hours and beyond, the carrier shall reimburse passengers the full volume of their tickets. Delay between 10pm and 4am, carrier shall provide hotel accommodation, refreshment, meal, two free calls, SMS, email and transport to-and-fro airport, the same rules apply for international flights. ” Sirika said.
According to the minister, who appealed to passengers not to be unruly at airports, the ministry has already commenced sanctioning some airlines that infringe on consumer rights.